Terms of Service

By creating an account, signing in, or using RepairFlow Web, you agree to these Terms. If you are using RepairFlow for a shop or business, you confirm that you are authorized to use the service for that business.

RepairFlow is a business tool for repair shops. You must be at least 18 years old and use RepairFlow for your business, not for personal or household purposes.

RepairFlow is operated by Vaseem Khan, a sole proprietor based in Faridabad, Haryana, India. In these Terms, "RepairFlow", "we", and "us" mean that operator. You can contact us at support@repairflow.app.

RepairFlow is a repair shop management service for tracking customers, repair tickets, inventory, device purchases and sales, POS sales, invoices, receipts, staff access, and shop settings across web and mobile surfaces.

Features, limits, imports, reports, and mobile parity may change as we improve reliability and workflow coverage.

RepairFlow is shop-management SaaS. Shops may use it to record repair-customer payments that they collect outside RepairFlow using their own payment methods. RepairFlow does not process, hold, route, or settle those shop-customer funds.

• Provide accurate account, shop, staff, customer, inventory, tax, and transaction information.
• Keep login credentials secure and notify us if you suspect unauthorized access.
• Invite only appropriate staff and remove access when staff leave the business.
• Use RepairFlow only for lawful business operations and customer-service workflows.
• Maintain any external legal, tax, accounting, warranty, or compliance records your business is required to keep.

The shop owner is responsible for the actions of the staff they invite to the shop.

You retain ownership of the business and customer data you enter into RepairFlow. You grant RepairFlow permission to process that data only as needed to provide, secure, support, and improve the service.

You are responsible for having a lawful basis to collect and process your customers' information, including names, phone numbers, device identifiers, issue descriptions, photos, repair notes, invoices, and receipts.

We keep your shop data while your account exists, including after Web access ends, so you can return to it. You can ask us to export or delete it at any time.

• Do not attempt to access another shop's data or bypass role-based access controls.
• Do not upload malware, illegal content, or content you do not have the right to process.
• Do not use RepairFlow to send spam, abusive messages, or unlawful customer communications.
• Do not reverse engineer, overload, resell, or misuse the service.

We work to keep RepairFlow Web reliable, but we do not guarantee uninterrupted availability or that every workflow will match the mobile app at all times.

Shops are responsible for reviewing generated documents, totals, tax presentation, warranty terms, and exported records before relying on them for business, tax, or legal purposes.

Web Pro is a monthly subscription. It renews automatically at the start of each monthly billing period, and the payment method on file is charged for each period until the subscription is canceled. The configured standard monthly prices are USD 39, GBP 39, EUR 39, and INR 999 where those currencies are available. Paddle Checkout is the authority for the final currency, localized amount, applicable tax, and invoice; RepairFlow does not promise a locally calculated total.

Paddle is the Merchant of Record for RepairFlow subscription transactions. Paddle provides the subscription checkout, payment processing, applicable tax handling, receipts and invoices, payment-method management, and provider-side subscription actions under its terms. RepairFlow uses Paddle's trusted subscription state to determine Web Pro access. Because Paddle is the seller, subscription charges appear on card and bank statements under Paddle's name (for example PADDLE.NET) rather than RepairFlow.

A new shop owner can try RepairFlow Web free for 14 days. The trial needs no payment method and is not a Paddle subscription, so it never turns into a paid plan by itself. Each shop can have one Web trial. A shop that already had Web beta access has used its trial. Any separately approved beta or manual access is a separate access grant. We may refuse or end a trial if accounts are created to obtain more than one trial for the same shop.

We may change subscription prices. We will email the shop owner at least 30 days before a new price applies to an existing subscription, and the new price applies from the first billing period that starts after that notice. If you do not accept the new price, you can cancel before it applies. The end of a founder discount after period 24 is part of the founder offer below and is not a price change.

An eligible founder place may receive a private discount on the standard monthly price for the first 24 monthly billing periods. The unchanged standard monthly price applies after period 24. Paddle Checkout shows the applicable localized total and tax.

Once a founder place is awarded, it is permanently consumed, including after cancellation or refund. Canceling ends the founder offer. If a shop rejoins later, it uses standard pricing and does not recover unused founder periods. If an existing subscription is recovered before cancellation, its remaining founder periods continue.

Subscriptions are managed through Paddle's customer portal. A cancellation requested there is scheduled for the end of the current billing period, so access remains until Paddle changes the subscription state to canceled. RepairFlow does not offer subscription pausing.

You can get a full refund of your first Web Pro payment if you request it within 14 days of that payment by emailing support@repairflow.app. Renewal payments are not refunded, except where the law requires a refund. Approved refunds are issued by Paddle to the original payment method.

When Paddle processes a full refund, the subscription is canceled and Paddle-derived Web Pro access is removed. A partial refund does not by itself cancel an active subscription or remove its remaining access; access follows Paddle's current subscription state.

When a free trial, beta access, or paid subscription ends without an active paid plan, RepairFlow Web access stops for the shop and its staff. Shop data is not deleted, the mobile app keeps working under its own plan, and the owner can choose a paid plan at any time to restore Web access.

Subscriptions bought in the RepairFlow mobile app through Google Play or the Apple App Store are billed by that store and follow its terms, cancellation, and refund rules. They are separate from Web Pro subscriptions billed by Paddle.

RepairFlow records shop-customer payments that a shop collects outside RepairFlow. It does not process, hold, route, settle, or act as Merchant of Record for those payments. The shop remains responsible for its own payment provider, receipts, taxes, refunds, and customer obligations.

You can stop using RepairFlow at any time and ask us to delete your account. We may suspend or close an account, or limit its access, if it breaks these Terms, misuses the service, puts other shops or the service at risk, or if the law requires it. Where practical, we will tell the shop owner first and give them a chance to fix the problem or export their data.

RepairFlow is provided "as is" and "as available". To the extent the law allows, we do not give warranties that the service will be uninterrupted, error-free, or fit for a particular purpose.

To the extent the law allows, RepairFlow is not liable for indirect or consequential losses, including lost profits, lost revenue, lost data, or business interruption. Our total liability for any claim relating to RepairFlow is limited to the subscription fees paid for your shop in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of India. The courts at Faridabad, Haryana have jurisdiction over any dispute relating to these Terms or RepairFlow, unless the law gives you the right to bring a claim elsewhere. Please contact support first so we can try to resolve the issue informally.

For support, data export help, account deletion requests, or privacy questions, contact support@repairflow.app. Some requests may require identity or shop-owner verification before we can act.

We may update these Terms as RepairFlow Web changes. For material changes, we will email shop owners at least 14 days before the changes apply. Updates will also be reflected on this page and may require renewed consent where appropriate.